KEY PEOPLE

Key Management People

SUBBA RAO VARIGONDA
Bach of Eng. MBA
Chairman / Managing Director

Subba Rao Varigonda is a visionary, a first generation migrant entrepreneur and successful business man in Australia. IPP Technologies established in 1993 was his vision. Subba Rao has worked in IT and IT enabled industry over four decades. It was relentless drive, grit and determination of Subba Rao, today IPP Technologies marked its presence in to the global platform with operations currently in Australia, Philippines, India, and Middle East. In need of expansion and diversification, in 2008, Subba Rao vision took him to set up a Near Shore IPPBPO24x7center in Manila, Philippine Office, to provide Back Office and telemarketing support to clients in Australia, New Zealand, UK and the USA. Subba Rao possesses an Engineering Degree in Telecommunications Electronics from the University of Delhi (1971) and a Master Degree in Business Administration from the Indian Institute of Management, Ahmedabad, India (1977).

Dr SARYU RAO
Director

Dr. Saryu Rao is a Director of Operations with IPP Technologies and has a specific responsibility to look after human capital management across IPP’s group companies.

During the career spanning over three decades she has played a significant role in shaping the lives and career of many people who came in contact with her. Her human science skills and hands on experience as a psychologist is a valuable asset in pleasantly interacting with employees of IPP Technologies. Prior to her induction as Director at IPP Technologies, Dr. Rao worked as Practicing Psychologist for over ten years and later worked as a Program Director with the Department of Community Services, Sydney, Australia. Dr. Rao has contributed in her capacity during the career setting up the unit as a consultant at the Child and Family Unit of the Faculty of Medicine Kuala Lumpur, Malaysia, lecturing at the Business Management School at SV University Vidya Nagar, and tutoring at the Experimental School the teaching arm of the Faculty of Education and Psychology at the M S University, Baroda India. Dr. Rao takes keen interest in community activities and held senior positions in various community organizations in Sydney NSW Australia.

Dr. Saryu Rao is a highly accomplished and competent professional. She has been working closely with the all employees of IPP Tech Group of companies and is a good role model to the employees across the company.

Ms. VERNA MONTALBAN
Finance and Administrative

Ms. Verna Montalban is working as Officer, Finance and Administration at IPP Technologies, Philippine Office. Ms. Montalban possesses a Bachelors of Science in Computer Engineering and has 11 years of experience to Accounting fields. She is focused and observes financial discipline managing IPPBPO24X7 finance and accounts.

Verna Montalban has worked on different multinational industries and has experience with different Payroll and Accounting software like MSI, KEEPER, QuickBooks and Xero and Microsoft Office. She specializes in Payroll, Government Taxation and Audit Reports, Cash and Reconciliation, Statutory and Management Reporting. Her exposures and experiences to this field have contributed to effectively managing IPP BPO operations in Manila.

She believes in these simple yet power of positivity " If you work just for money; you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours".

Ms. CLARENCE T. DICHE
Manager – HR & Recruitment

As Human Resources Officer at IPP Technologies, Inc, Clarence Diche, RPm ensures that company policies and human resources programs are being implemented properly. She attracts applicants by dedication and creativity. She analyzes problems in a calm manner to come up with a better solution and resolves it for the benefit of the company and the employees. She courteously communicates with the management, employees and even clients to build trust and establish rapport. She also spends time to coach employees with their performance affecting their work as she believes that a leader must help his/her team to achieve company goals, as well as personal and career growth and one must give proper guidance to accomplish a job.

Clarence holds a Bachelor of Science in Psychology from Centro Escolar University. She passed the Psychometrician Licensure Board Examination last October 2017. She has an extensive knowledge in Recruitment, Compensation and Benefits and Timekeeping. With only two years of Human Resources experience, she proves that experience does not come with age. Her desire for learning doesn’t stop as she continues developing to become the better version of herself and help other people to become theirs. Her constant guidance and compassion inspire people to value their job, their fellow employees and IPP Technologies, Inc.

DANIELLE DE LEON
IT Manager

Since IT Infrastructure is Key to the BPO Industry, Danielle Rico De Leon plays an important role as an IT Manager to ensure that the IT support takes priority in his daily work schedule. Danielle is prompt in his response time to understand client needs. He assist to set and/or oversee IT risk strategies for the clients’ accounts by means of design, deployment of numerous information technology solutions involving systems integration, information security, network services, security services, software test and quality assurance platforms and many others.

In 4 years working hands on in the Call Centre industry Danielle has developed skills and knowledge to take up the IT infrastructure challenges in the BPO industry. He has experience in supporting small, medium and large enterprises end users. He has proved his ability in providing exemplary customer service and support based on identified needs. He is motivated and rise up to the level well under pressure with minimum supervision. He learnt that SUCCESS IS NO ACCIDENT. It is hard work, perseverance, ongoing learning, studying, sacrifice and most of all doing job with love and passion for the job.

BALA VIKASA RAJU GUDA
International Business Development Manager
Sales & Marketing

Bala Vikas is a International Business development Manager holds Post Graduate in Marketing (MBA) with Bachelors in Science. A young energetic Bala Vikas has good experience in Sales and Marketing in IT and BPO industry to claim his skills and expertise of Business Development, Market Research, Lead Generation, Cold Calling, Competitor Analysis, Client Handling and Managing Client Relationship, Coordinating with Business Partners & Alliances. Bala Vikas has a good knowledge on various Geographies, Market Verticals having worked in USA, Australia, Middle East and South East Asia regions. Bala Vikas is passionate about spending adequate time towards Customers’ Objections and Apprehensions till he can ESTABLISH TRUST and CONFIDENCE in service delivery of IPP Technologies.

Bala Vikas skills are not limited to Proficiency in Social Media Marketing using LinkedIn, Twitter and Facebook but he is equally competent in Coordination with the Team to work on the Tender to Articulate Business Solution for the Opportunities. Bala Vikas is well versed with the CRM tools like Pipedrive, Asana, and Microsoft SharePoint- Intranet Portal.

The Business Development Team in Philippines reports to Bala.

BENEDICK CASTILLO
Quality Assurance

Benedick Castillo Team Manager - QA responsible for quality output for the services delivered from the IPP Philippines Office. Friendly and approachable Ben has over 10 years of experience in handling training and quality.

Ben strives and aims to ensure that the IPP Team delivers the service as per the client contractual agreement. He takes keen interest first in getting his own understanding of client requirements and service bench mark prior to providing training of the product or service to his team members. He plays important role in setting up the right expectations to either party making assessment of expectations. He makes sure that the service is in its form fit for purpose and consistent to meets both external and internal requirements of the client. The frame of the service delivery includes legal compliance and customer expectations. Ben coordinates the activities required to meet these quality standards. He monitors and advises on the performance of the quality management system, produce data and report on performance, measuring against set standards. He is running the quality management system where he provides changes, implementation; provide training, tools and techniques to enable others to achieve required quality standards.

CHRISTIAN CHAMORRO
Outbound Sales

Christian Chamorro has more than a decade experience in handling sales and marketing in the Call Center industry. He is highly motivated and has pleasant personality to interact with his team members. He has experience working in multiple roles and vertical business domain of the industries. Christian has worked hands on in lead generation, technical support, training and customer service of the BPO industry. He particularly specializes in Search Engine Optimization, Telecommunications, Retail and Healthcare. His responsibility is to support his team achieve its sales targets, manages the sales administration function, operational performance reporting, streamlining sales processes and systems.

Christian is the face to the client and back support to the team. He interacts with them on day to day basis discussing about the team performance. He plays important role advising the top management on maximizing business relationships. His responsibility covers to manage the sales team, developing a business plan covering sales, revenue and expense controls. Christian’s friendly approach to his team is an asset to win the trust of his team and obtain the results from the team he is managing at the IPP Philippines Office.

JOY PUJOL
Inbound Account

Joy Pujol has over 10years of experience working in the Call Center Industry. She is one of the experience management team members of IPP Philippines Office. Ms. Pujol has extensive experience in handling Inbound Customer Service, Sales, Quality, Research, Lead Generation, Marketing and Back Office support. Joy Pujol’s experience covers industry verticals such as Healthcare, Technical Support, Answering Service, Virtual Assistant, Appointment Setting, Directory Assistance, Telecommunications and Sales. Joy Pujol is passionate about her job and always exhibit willingness to assist customers.

She has demonstrated exemplary approach and attitudes to handle needs and expectations of the clients. She can be a role model to her team in delivering the service to the clients. Joy Pujol develops customer service policies and procedures, handle more complex inquiries and complaints, making sure accurate records are kept of communications with customers and analyzing key management information to see how well customers are being served. Helping to train and appraise new staff and keeping up to date with developments in customer service i.e. data protection is also one of her roles in the company.

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