After several years of in-house telesales campaigns located in Sydney, I was a little apprehensive about the telesales campaign being taken off-shore, with concerns about language barriers, call effectiveness, and campaign control. IPP assured me of a seamless experience and I decided to give it a go. My sales have not only increased, but the costs have also been dramatically reduced with the campaigns now being held in Manila. I found each agent committed to the campaign with more enthusiasm than any agent I ever found in Australia. The level of reporting is exceptional with daily updates and great IT support keeping my agents operational at all times. I highly recommend IPP Technologies Philippines to any business from any field to handle their telesales/appointment setting/data collection campaigns whether it is an outbound or inbound campaign.